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terms & conditions

timing

  • allow 6–8 weeks for each episode
     

  • work will not begin until invoice is paid in full
     

  • the timeline is a rough estimate of typical production, it all depends on your contributors and how quickly they send in their audio files
     

  • please review the entire process before completing the request form
     

  • add-on services have additional time allowances, please see add-on page for more details

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  • there is the possibility of rush delivery for an additional fee but these will be considered on a case-by-case basis and the fee will be based on the rush timeframe

payment

we will let you know in within 48 hours if the timeframe for project will work. if it does, we will follow up with an invoice. the bill must be paid in full for the work to begin. at this time we only accept Venmo.

approvals

once the episode is complete, the purchaser will receive a rough cut of the final version. from here the purchaser can approve or submit changes. changes are limited to two rounds.

edits/changes

changes to the final approved version are not available. however after the first rough cut the purchaser will be able to receive up to three rounds of changes within reason.

refunds

as long as the work has not started (typically 2 weeks upon receipt) you can receive a full refund. once work begins, transactions are only available for a partial refund as follows:

• if work is 25% complete, 25% refund
• if 50% complete, 50% refund, etc.

customer care

at givecast, we strive to provide the most unique gift on the interweb. if you have any questions or concerns, please don't hesitate to contact us. our team is available to assist you with any queries you may have. we are committed to ensuring a seamless shopping experience for our customers. if you have any feedback or suggestions on how we can improve our service, we would love to hear from you. thank you for choosing givecast!

privacy & safety

at givecast, we take the privacy and safety of our customers very seriously. we use the latest security measures to protect your personal information and ensure that it is never shared with third parties. we only collect data that is necessary to process your order, and we will never contact you after your purchase is complete unless you have provided your consent. your trust is important to us. if you have any questions about our privacy and safety policy, please contact us. we will not share any part of your purchase for promotional purposes without your consent.

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